# For Product & Engineering

> **Use this when:** you're a product manager or engineering lead working with me, or you're preparing how customer input gets into product decisions.

*Last updated: 2026-10-16*

## What I bring

- **What the accounts are telling us**: their questions, remarks and feedback, summarised and in context.
- **A partner for thinking about solutions**, when there's time. I can represent the customer's view in a brainstorm.
- **Occasional prototyping.** I have a development background and can help build a prototype, but that's not the core of my role.

## How I work with you

- **I go through the PMs and the engineering lead.** They're my points of contact, not individual engineers. I won't go around them.
- **I don't make promises we can't keep.** Customers hear quarters, not dates, unless a specific release is certain.
- **No blame.** Customers, product and engineering are one team, and we're in this together.

## What I need from you

- **Honesty about where we are**, especially when the news isn't good. I need to know what to tell customers.
- **Early warnings** when something is going wrong or slipping, together with the options you see, their pros and cons, and the one you'd pick.
- **Only pull me in when you need me.** I don't need to be in refinements or other product and engineering meetings. Bring me in as soon as you need customer or account input; you decide when that is.

## Improving how we work

When I see the same bottleneck come back, from inside the company or from customers, I start with the data. Then I run small experiments to test a hypothesis. If something works, I write it up as a proposal so it becomes the standard way we work. I'm at my best designing and automating a process. For keeping it running week after week, I gladly team up with people who are strong at follow-through.